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Mar 12th, 2014 to Mar 12th, 2014 | 04:00pm - 06:30pm
Where
139 South Main St.
Being able to provide exceptional customer service provides small businesses with a competitive edge over their competition. The small businesses that succeed today are those that have developed the capacity to truly know and understand what the customer wants. In this demanding environment, the role of the customer service representative takes on increasing significance. It is those employees who interact day after day with the customers who are the business in the customer’s eyes. They form the vital link to the customer, becoming a means by which the organization can drive growth and build lasting customer relationships. This highly interactive workshop will give small business owners and their employees the tools they need to provide this level of exceptional, positive, and memorable Customer Service that will help keep customers satisfied and loyal for years to come. This workshop will be presented by Sue Ferry of SMF Training Solutions. Cosponsored by the Fall River Office of Economic Development
Mar 12th, 2014 to Mar 12th, 2014 | 04:00pm - 06:00pm
Where
501 Forest Ave.
Are you ready to plan the future direction of your business? Do you want to improve your bankability, expansion or realize your long term goals for the business? This unique series of workshops will help to get you there! Strategic Planning Basics for Small Business for businesses with under 500 employees This strategic planning series allows you to attend the sessions which have a better fit to your scheduling and interest. Each workshop is offered on two different dates. You can attend them consecutively or pick and choose the sessions which interest you, or sign up for all six! Dates: Wednesdays starting February 5, 2014 Time: All sessions run from 4:00 to 6:00 pm. Place: Maine Small Business Development Center, 501 Forest Ave., Portland, ME Cost: Any 1 session is $20 or register for all 6 sessions for $100. Registration: Pre-registration is required by the Monday prior to Wednesday’s class. Please call Chris at 780-4949 to register and for payment information. Enrollment is limited. February 5 & March 19; • Strategic Positioning and Risk Assessment February 12 & March 26: • Knowing Your Target Market & Competition February 19 & April 2: • Assessing Your Industry – Trends / Social Responsibility and Sustainability February 26 & April 9: • Solid Financials – Cash Flow Forecasting March 5 & April 16: • Solid Financials – Balance Sheet Management March 12 & April 23: • Growth Strategies & Setting Goals Reasonable accommodations to qualified individuals with disabilities will be made if requested two weeks in advance. Please contact Chris Long at 780-4949, TTY: 780-5646 or clong@maine.edu
Mar 12th, 2014 to Mar 12th, 2014 | 04:00pm - 06:30pm
Where
139 South Main Street
Being able to provide exceptional customer service provides small businesses with a competitive edge over their competition. The small businesses that succeed today are those that have developed the capacity to truly know and understand what the customer wants. In this demanding environment, the role of the customer service representative takes on increasing significance. It is those employees who interact day after day with the customers who are the business in the customer’s eyes. They form the vital link to the customer, becoming a means by which the organization can drive growth and build lasting customer relationships. This highly interactive workshop will give small business owners and their employees the tools they need to provide this level of exceptional, positive, and memorable Customer Service that will help keep customers satisfied and loyal for years to come. This workshop will be presented by Sue Ferry at SMF Training Solutions. This FREE event will be held on Wednesday, March 12, 2014 from 4:00 – 6:30 p.m. at the Cherry & Webb/UMass Dartmouth Building, 139 South Main Street – 4th floor, Fall River, MA and is sponsored by the Fall River Office of Economic Development. Space is limited, so please register on line at www.msbdc.org/semass and click on event calendar or call us at 508-673-9783 x 10. Metered parking is available on South Main Street. Additional parking is available for a nominal fee at the Pearl Street garage, which is one block from the building on the corner of Pearl and Anawan Streets.
Mar 12th, 2014 to Mar 12th, 2014 | 04:00pm - 06:00pm
Where
4926 Onondaga Rd.
A two hour workshop designed to create awareness and introduce relevant topics as you start your business. Legalities, business planning, financing, marketing and the realities of business ownership are all discussed.There is a $30 cost to attend this workshop.
Mar 12th, 2014 to Apr 02nd, 2014 | 05:00pm - 07:00pm
Where
1001 Pennsylvania Avenue NW.
<p>The four sessions will be held consecutive Wednesday evenings from 5pm to 7pm. beginning April 10, 2013. As part of the course, you will receive an overview of DC's employment laws as they apply to small businesses, including: Hiring, Firing, and Performance Management; Employee Compensation and Classification; Wage and Hour Laws; Distinction between Employees and Independent Contractors; and Employment Discrimination  </p> <p>The course will be taught by employment law experts with experience dealing with small businesses.  It is designed for sole proprietors, members of business partnerships, general managers and owners of LLCs. The sessions will take place at the offices of Crowell & Moring, 1001 Pennsylvania Avenue NW.  (One block from Metro Center on the Red, Blue and Orange lines.) There is a $25 charge for the series to cover the cost of materials. Participants will receive a certificate of completion for from the D.C. Bar Pro Bono Program, DC SBDC and the DSLBD.</p>
Mar 12th, 2014 to Mar 12th, 2014 | 05:00pm - 07:00pm
Where
148 West River Street
Attend this workshop to learn how to use data to help design a more effective marketing plan for your business.
Mar 12th, 2014 to Apr 02nd, 2014 | 05:00pm - 07:00pm
Where
1001 Pennsylvania Avenue NW.
<p>The four sessions will be held consecutive Wednesday evenings from 5pm to 7pm. beginning April 10, 2013. As part of the course, you will receive an overview of DC's employment laws as they apply to small businesses, including: Hiring, Firing, and Performance Management; Employee Compensation and Classification; Wage and Hour Laws; Distinction between Employees and Independent Contractors; and Employment Discrimination  </p> <p>The course will be taught by employment law experts with experience dealing with small businesses.  It is designed for sole proprietors, members of business partnerships, general managers and owners of LLCs. The sessions will take place at the offices of Crowell & Moring, 1001 Pennsylvania Avenue NW.  (One block from Metro Center on the Red, Blue and Orange lines.) There is a $25 charge for the series to cover the cost of materials. Participants will receive a certificate of completion for from the D.C. Bar Pro Bono Program, DC SBDC and the DSLBD.</p>
Mar 12th, 2014 to Mar 12th, 2014 | 05:00pm - 07:00pm
Where
148 West River Street
Attend this workshop to learn how to use data to help design a more effective marketing plan for your business.
Mar 12th, 2014 to Mar 12th, 2014 | 05:00pm - 08:00pm
Where
234 E. Gish Rd.
Successful businesses are built on carefully researched business plans. This class guides you through the planning process, linking the various aspects of managing your business: marketing, management and operations plans, and cash flow.
Mar 12th, 2014 to Apr 02nd, 2014 | 05:00pm - 07:00pm
Where
1001 Pennsylvania Avenue NW.

The four sessions will be held consecutive Wednesday evenings from 5pm to 7pm. beginning April 10, 2013. As part of the course, you will receive an overview of DC's employment laws as they apply to small businesses, including: Hiring, Firing, and Performance Management; Employee Compensation and Classification; Wage and Hour Laws; Distinction between Employees and Independent Contractors; and Employment Discrimination

The course will be taught by employment law experts with experience dealing with small businesses. It is designed for sole proprietors, members of business partnerships, general managers and owners of LLCs. The sessions will take place at the offices of Crowell & Moring, 1001 Pennsylvania Avenue NW. (One block from Metro Center on the Red, Blue and Orange lines.) There is a $25 charge for the series to cover the cost of materials. Participants will receive a certificate of completion for from the D.C. Bar Pro Bono Program, DC SBDC and the DSLBD.

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